Switchvox® is perfect for call centers needing cost-efficient and best-in-class call center solutions. Know the 'who’, ‘what’, ‘when’, and ‘where’ of your calls using Switchvox’s extensive features, including the integration of caller ID with web applications and call history. Digium’s award-winning, turnkey IP PBX, Switchvox®, is the solution for small and medium-sized businesses.
Easy to Manage
- Fully web-based interface
- Schedule automatic back-ups
- Upgrade and update with one click
- On-site; no secondary networks needed*
- Automatic call routing based on date and time
- Extension groups to manage extensions efficiently
- Multiple administrative log-ins with controlled access
Boost Productivity
- Click to dial
- Detailed call reporting
- Drag and drop transfer
- Mobility - find me, follow me
- Chat integration
- CRM and web application integration
- Unified Messaging (voice mail to e-mail)
- Fax integration including notification e-mail
- Presence - know when co-workers are not available
- Custom greetings, menus and music on hold
Save Money
- Use your existing network infrastructure
- 40-60% lower total cost of ownership (TCO)
- Easily integrate remote workers and road warriors
- Built in conference bridges reduce 3rd party dependence
- Extension to extension dialing between locations, even internationally
Installation, Support and Management
DOW Networks can install on-premise systems, or a hosted option as an efficient, low-investment solution for your call center or business.
*On premise solution
