Case Studies
A financial services company offered American consumers a new way to repay credit card debt and avoid bankruptcy and foreclosure. As the company was getting started, they faced several challenges. One of the company’s principals reached out to DOW Networks for answers to these questions.
An international gaming company needed a telecom service provider that could help them grow and improve customer service while reducing costs. They looked to DOW Networks, a provider that had already helped other companies address similar challenges.
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A growing number of multinational corporations with far-flung global operations, complex telecom and IT infrastructures… and enormous phone bills are embracing voice over IP (VoIP) for various reasons.
Employing a bi-lingual staff, a call center already had the competitive advantage to land a large contract from a research and data collection firm with outbound calling requirements. However, to win the new contract, the call center also needed a predictive dialer and low outbound call rates to key destinations.
The beautiful Turks and Caicos Islands in the West Indies, known for crystal clear waters and one of the longest coral reefs in the world, are attracting a growing number of divers and upscale tourists. Several resorts in the area were already served by DOW Networks, so when a new property began looking for a telecom service provider, they called us.
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A large independent insurance administrator in South Africa strives to consistently improve service to clients. When their phone system prevented them from delivering high-quality service and support, they turned to DOW Networks for help.
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A publicly traded gaming company with registered players in Canada and Europe was growing, adding new players each day. To handle the volume of customer service calls, the company decided to expand its call center in San Jose, Costa Rica.
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