Our inbound call center solutions will efficiently manage your inbound calls, improve call center performance, and deliver a high-quality customer service experience. DOW Networks' inbound call center features include:
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Inbound Call Queues
- Skills-based Call Routing
- Quality Monitoring
- Call & Voice Recording
- Workforce Management
- Inbound Call Scripting
- Screen Capture
- Real-time Statistics
- Contact Center Metrics Reports
DOW Networks offers two inbound call center solutions - hosted and premises versions. Features vary by solution. DOW Networks also offers toll free numbers from more than 80 countries and can terminate traffic virtually anywhere in the world.
