Aheeva Contact Center Suite uses voice over IP technology to offer extensive functionality while lowering operating costs. Unlike proprietary communication systems, Aheeva CCS is based on open source Asterisk® IP-PBX to offer a streamlined solution that is customizable, flexible and scalable. Exceed your expectations today and expand the possibilities for your business tomorrow.
With Aheeva CCS, you can:
- Maximize efficiency and productivity with comprehensive call management features
- Reduce operating costs by unifying your networks and cutting down on maintenance
- Capitalize on your existing infrastructure by seamlessly integrating non-IP legacy systems
Fully customizable and scalable to accommodate the changing needs of your business, Aheeva’s cost-effective solutions require only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.
There are many benefits with Aheeva, including:
- VoIP phones - Designed with call center agents in mind, Aheeva Softphone provides an inexpensive way for businesses to get up and running with VoIP quickly.
- Superior customer service - Customers want fast, efficient service from knowledgeable agents. By using Interactive Voice Prompts (IVR) and pre-defined criteria, you can accurately route calls to the best available agent, eliminating transfers and delays.
- Optimized telemarketing campaigns - Increase the profitability of your telemarketing campaigns by controlling all aspects of your outbound calls. Built-in flexible filters and actions help you create the best prospect list for each campaign.
- Invaluable business intelligence - Assess the productivity of every aspect of your call center business based on complete, current data. Review detailed, comprehensive performance measures in real time or on printed reports.
- Powerful performance-measuring tools - Ensure that all of your agents have the information, skills, attitude and motivation to use their full potential to achieve your objectives.
- Remote management - Aheeva CCS is web-based, making your business available wherever you are with a laptop and an Internet connection. Monitor business activity and make adjustments easily, as if you were on-site.
